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Complaints Advocate

Band 6

Main area
Complaints Advocate
Band 6
Part time - 30 hours per week (30 hours per week)
Job ref
Unit 11 Chestnut Court
£31,365 - £37,890 Pro Rata
Salary period
16/04/2021 23:59

Powys is cited as being a wonderful place to live and work.  It is a rural health setting where you can personally and professionally grow and patients are truly at the heart of care provision. If you are an ambitious professional in search of job satisfaction that others can only dream about, prepare for a very pleasant surprise as Powys is the place to be. We are looking for staff who have energy, enthusiasm, commitment and drive and who are patient-centred. Whatever your career aspirations, we are committed to supporting and developing you.

Powys Teaching Health Board is responsible for meeting the health and wellbeing needs of the population of Powys. As a rural health board we have around 133,000 people living across an area that is a quarter of the land mass of Wales. Powys is the largest county in Wales with Snowdonia to the North and the Brecon Beacons to the South, the spectacular scenery is something to behold.   Working in partnership, we commission and provide award-winning hospital, community, mental health and learning disability services, so our portfolio is varied and diverse. We are proud to offer patients an unrivalled level of care, not to mention a wide range of careers for professionals who want to make a real difference.  If working for Powys Teaching Health Board is something that is of interest, we may have an opportunity just for you!

Did you know – Powys Teaching Health Board accepts applications to retire and return from within the NHS in Wales. If you would like to know more, please contact the Powys Teaching Health Board Resourcing team on 01874 712580 or e-mail

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Applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.


Job title: Complaints Advocate North Wales

Community Health Council

  • Hours/Working pattern: 30 hours per week Monday-Friday
  • Tenure: Permanent
  • Location: Bangor/Wrexham
  • Salary band range: Band 6, £31,365 - £37,890 (2020/2021 scale) per annum
  • Ability to speak Welsh desirable
  • Applications are invited from suitably qualified and experienced candidates for the post of Complaints Advocate at North Wales Community Health  Council (NWCHC), based in Bangor or Wrexham
  • NWCHC has responsibility for monitoring the health  services across the Betsi Cadwaladr University Health Board  area of the six local authorities in North Wales, which has a  population of approximately 685,000 
  • The role of a Complaints Advocate is to plan, develop and   provide independent support and advocacy for people who  wish to make a complaint about care or treatment received  from the NHS. To        enable them to complain in their language  of choice and act as a catalyst for change and to encourage NHS organisations to learn from complaints
  • Contact name and telephone number: Geoff Ryall- Harvey, Chief Officer, 01248 679 284 or 01978  356178 answer machine facility in place, please leave a message and your  call will be returned the next working day

Please Note: The Job Description and Person Specification documents are bilingual.

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Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Geoff Ryall-Harvey
Telephone number
01248 679 284 or 01978  356178
Additional information